Refund, Cancellation & Rescheduling Policy
Trainerkart makes sure that our users have a rewarding experience while they are discovering information, assessing, and purchasing our training courses, whether it may be for online or classroom training courses.
Cancellation & Refunds: Classroom / Live Virtual Classroom Training
Trainerkart reserves the right to postpone/cancel an event, or change the location of an event because of insufficient enrolments, technical issues, instructor illness or force-majeure events (like floods, earthquakes, political instability, etc.)
- In case Trainerkart cancels the Workshops, 95% refund will be paid to the delegate’s. 5% will be charged towards administrative fee.
- If a cancellation is done by a delegate/s 7 days or more, prior to the event, 10% of total paid fee will be deducted and the remaining amount will be refunded back to the delegate’s..
- If a cancellation is done by a delegate/within 7 days or less, prior to the event, no refunds will be made.
- The delegate’s may be asked to provide a valid reason for claiming a refund and shall be required to return original receipt issued by Trainerkart.
- Non-attendance or class cancellation 6 or more months after initial registration results in tuition forfeit.
- Please email to firstname.lastname@example.org to initiate the process.
Cancellation & Refunds: Online Self-Learning Training
- If the cancellation is done by the delegate within 48 hours of subscribing, 5% of total paid fee will be deducted as administration fee.
- If the cancellation is done by the delegate after 48 hours of subscribing no refund will be made.
- No refund will be made to the delegate after 48 hours of subscribing to the course.
Refunds: Duplicate Payment
Refund of the duplicate payment made by the delegate will be processed via same source (original method of payment) within 5 to 7 working days after intimation by the customer.
Note: All refunds will be processed within 30 days of receipt of the refund request. All refunds will be either issued in the same mode as the mode payment or wire-transfer only.