Course Overview
Conflict can normally be a result of the work process as teams attempt to achieve commercial objectives and work responsibilities while also meeting various individual and collective targets.
When it comes to building and maintaining a productive and safe work environment, conflict management training is essential.
Conflict Management is the method of identifying and handling conflicts sensibly, fairly, and efficiently in professional as well as personal life. It is also known as conflict resolution which includes building a workplace that prevents conflict and a management team that successfully manages and resolves workplace issues. Conflict resolution and management positively create opportunities of growth and learning within an organization.
“We all want to be understood, respected, achieve our targets and meet our needs. We will be better able to direct people toward resolution if we keep this key component in mind and are equipped with a wide variety of effective conflict management tactics.”
This Conflict Management Training course is specially designed by our experienced experts to provide complete knowledge of becoming capable to sensibly, reasonably, and effectively recognize and resolve conflicts in today’s dynamically changing work environment. You will gain hands-on practice on proven frameworks, and go through simulations and exercises that will train you to be a highly effective professional and leader, starting on day one.
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Learning Objectives:
- Getting a handle on and gaining insights into your conflict management style through self-assessments (TKI®).
- Role-playing to practice techniques and new skills in a safe environment.
- Proven best practices for approaching conflict management.
- Practices for resolving conflict as a third-party mediator.
- Scientifically validated frameworks on effective communication in stressful situations.
- Transferring your learning back to your work environment using job aids, templates, and other resources.
How You Will Benefit
- Build trust and credibility with colleagues and team members
- Leverage potential conflict situations as opportunities for critical conversations that enhance work relationships.
- Gain confidence in holding difficult conversations calmly and assertively.
- Manage difficult situations proactively.
- Increase your effectiveness in managing conflict.
- See growth in your overall performance
KEY FEATURES
- 1 day or 8 hours workshop conducted by certified instructors
- Real-world simulations and hands-on exercises for learning reinforcement
- Lifetime free access to our e-learning modules
- Course completion certificate
- 8 PDUs to maintain the credentials
Exam And Certification
After the class, participants will be given a course Completion Certificate from Trainerkart, which can be used to claim 8 PDUs to maintain the credentials. They will receive a soft copy of the certificate by email.
Conflict Management Training FAQ:
1. What practical skills will I have on completing the Conflict Management Training?
Upon completing the Conflict Management Training, you will acquire a range of practical skills that are essential in effectively navigating conflicts and promoting effective communication. Throughout this comprehensive one-day course, various topics will be covered to enlighten you on conflict management. Here are the valuable practical skills you will develop upon finishing the training:
- Gain a deep understanding of the underlying causes of conflicts and their origins.
- Acquire the ability to identify common behavioral, cognitive, and attitudinal responses to conflicts.
- Explore different approaches to conflict management, including Aggressive, Passive, and Assertive responses, and understand the consequences associated with each approach.
- Develop strategies to effectively deal with challenging team members, enhancing your team’s cohesion and productivity.
- Learn proven conflict resolution techniques and discover best practices for managing conflicts in diverse situations.
- Cultivate trust and establish credibility among your colleagues and team members, fostering a harmonious work environment.
- Master the art of holding difficult conversations with composure and assertiveness, ensuring constructive outcomes.
2. Who should attend this course?
This course is highly recommended for individuals from various professional backgrounds who aspire to enhance their skills in collaboration, team management, and conflict resolution. The following list includes the key target audience for this course:
- Entrepreneurs
- Business leaders
- Portfolio managers
- Program managers
- Project managers
- Team leaders
- Executives
- Supervisors
- Union leaders
Moreover, anyone who wishes to achieve greater success in working effectively with others and effectively resolving team conflicts will greatly benefit from participating in this course.
3. Are there any prerequisites for this course?
No prior prerequisites are required to enroll in this course. All interested individuals are welcome to participate.
4. Will I get a certificate after completing this Conflict Management course?
Yes, we offer a course completion certificate (*8 PDUs) after you complete the training program.
5. Can I reschedule my training date?
Yes, you can reschedule your training for a later date. However, please reach out to your point of contact after you register to guide you.
- Please visit our Refund and Cancellation Policy pages for more details.
6. Is there any refund in case I want to cancel the class?
Please visit our Refund and Cancellation Policy pages for more details.
Course Outline:
1) Science behind workplace conflicts
2) Understanding Human Behaviors’
3) Different Personality Types
4) Conflict Management Styles
5) Conflict Management Strategies
6) Workplace Conflicts
7) Conflict Resolution Agreements
8) Working with difficult people
9) Relationship and reputation management
Ryan Wenzel
One of the best course that I have attended.
Learnt so much about conflict resolutions !!
Date of experience: October 14, 2022 | St Paul, MN
Chris Kibler
The sessions are very informative and fun. Thank you!
Date of experience: October 28, 2022 | Arlington, VA
Bridget Kelly
Excellent!
Great Support from the delivery team. Good instructor and course content.
Date of experience: December 09, 2022 | San Jose, CA
Jeremiah Beckham
Great learning experience.
The trainer was very approachable and tolerant enough to stay for extra time hour to accommodate our teams request. And , the support staff at Trainerkart made my learning experience all the more interesting. Thank you!
Date of experience: January 27, 2023 | San Jose, CA
Adam Schultz
The training session was awesome.
Overall Good Experience. I truly appreciate the way the trainer delivered the training in more interactive style. Training was delivered with good quality content and many concepts were cleared with in-depth Training.
Date of experience: January 27, 2023 | Washington, DC.
Earward Reynolds
Recommend for.
I would recommend them for your continued education requirements (PDUs to maintain PMP Cert.) Wonderful training session. Yes, the overall support was good too.
Date of experience: January 27, 2023 | San Jose, CA
Ashley Lang
Great support from the team and trainer.
I got good support from Trainerkart team while going through some technical issues. The trainer engaged all the participants actively in the training and covered the topics with real life conflict resolutions.
Date of experience: January 27, 2023 | Albany, NY
Scott Bryant
Valuable experience and worthy of the price paid.
Excellent experience, Conflict Management class was good and the trainer brings out examples from real work-environment where you find yourself in conflict with others with or without your knowledge. Thanks for such good service
Date of experience: February 10, 2023 | Phoenix, AZ
Laura Ulrich
The training was very helpful
The training was very helpful. It successfully delivered its goal of helping us prepare for difficult work related conflicts. The trainer was very accommodating and flexible.
Date of experience: February 10, 2023 | Greenville, SC
Stephan Atkins
Training was good and well prepared. I learned a great deal from the experience.
Date of experience: February 10, 2023 | Orlando, FL
Hubert Fischetti
Great learning experience. Great trainer (Mr. Mark). He has a treasure trove of experience and knowledge. Our team really benefited from this training.
Our requirements were Onsite and in a condensed format (4 hours session). Trainerkart and the Trainer did a great job meeting our other expectations.
We look forward to engaging Trainerkart when we have such requirements again.
Date of experience: February 24, 2023, | Seattle, WA