ITIL Foundation Training
The ITIL Foundation certification is considered as the entry level qualification in the field of ITIL certification path. Our ITIL Foundation training focuses on the key elements, concepts and terminologies associated with ITIL service lifecycle management.
Please fill-in the enquiry form on this page or call now on +1 (281) 670 – 7466 or e-mail email@example.com for our training consultant to understand your training and learning objectives and guide you with an optimum way to achieve your goals.
ITIL Foundation Training Key features:
ITIL Foundation Training – FAQ:
Who are the trainers for the live classroom training?
Is exam fee included in the course fee?
What certification will I receive after completing the training?
How many questions are there in the ITIL® Foundation certification exam?
What is Online Classroom training?
Are these training classes live or will I watch pre-recorded videos?
What tools do I need to attend the training sessions?
OS: Windows any version above XP SP3 & Mac any version above OS X 10.6
Internet Speed: Preferably above 512 KBPS
Headset: Any decent headset and microphone which can be used to talk and hear clearly.
What all will I get as part of the training?
How does TRainerkart assure me that the training and course material delivered are effective?
Can I cancel my enrollment? Will I get a refund?
I’d like to learn more about this training program. Who should I contact?
- You need to complete at least 85% of the course or attend one complete batch
- If your course has simulation exams you will need to complete it with the minimum passing score.
- You need to submit a project and get it approved by our panel of Subject Matter Experts.
- In case your project is rejected, our subject matter experts would provide all necessary help to clear the project in your next attempt.
Who are our Faculties and how are they selected?
All our trainers are working professionals and industry experts with at least 10-12 years of relevant teaching experience.
Each of them have gone through a rigorous selection process which includes profile screening, technical evaluation, and training demo before they are certified to train for us.
We also ensure that only those trainers with a high alumni rating continue to train for us.
What is Global Teaching Assistance?
Our teaching assistants are here to help you get certified in your first attempt.
They are a dedicated team of subject matter experts to help you at every step and enrich your learning experience from class onboarding to project mentoring and job assistance.
They engage with the students proactively to ensure the course path is followed.
Teaching Assistance is available during business hours.
What is covered under the 24/7 Support promise?
We offer 24/7 support through email, chat, and calls.
About ITIL Foundation Training:
ITIL Foundation training from Trainerkart is designed to ensure that you clear the ITIL exam in the first attempt. The ITIL Foundation certification is considered as the entry level qualification in the field of ITIL certification path. Our training focuses on the key elements, concepts and terminologies associated with ITIL service lifecycle management. It includes ITIL Lifecycle Phase Interactions & Outcomes, ITSM processes and Service Management best practices.
After completing our ITIL Foundation training, you can go for ITIL Intermediate courses.
ITIL Foundation Training and Exams:
How will I become a ITIL Foundation certified?
What are the prerequisites for ITIL Foundation certification?
ITIL Foundation Course Agenda
|Introduction to the ITIL Service Management Framework|
|Why is ITIL so successful?|
|Internal & External Customers & Services|
|Purpose & Objectives of Service Strategy|
|Scope of Service Strategy|
|Value to Business|
|Resources & Capabilities|
|Components of Value|
|Value Creation & Service Provider types|
|Core, Enabling & Enhancing Services|
|Purpose of Service Portfolio Management|
|Scope & Objectives of Service Portfolio Management|
|Purpose & Objectives of Demand Management|
|Scope & Concepts of Demand Management|
|Customers & Users|
|Purpose & Objectives of Financial Management|
|Scope of Financial Management|
|Purpose of Business Relationship Management|
|Scope & Objectives of BRM|
|Differences Between BRM & SLM|
|Purpose & Objectives of Service Design|
|Scope of Service Design|
|Value of Service Design|
|The Five Design Aspects|
|Service Design Package|
|Purpose, Objectives & Scope of SCM|
|Service Catalogue with two views|
|Service Catalogue with three views|
|Purpose & Objectives of SLM|
|Scope of SLM|
|Service Level Requirements|
|Service Level Agreement & SLAM Chart|
|Operational Level Agreement & Underpinning Contract|
|Service Review & Service Improvement Plan|
|Key Activities of Service Design|
|The Relationship Between SLM & BRM|
|Interfaces with SLM|
|Purpose & Objectives of Capacity Management|
|Scope of Capacity Management|
|Basic Concepts of Capacity Management|
|Purpose of Availability Management|
|Objective & Scope of Availability Management|
|Basic Concepts of Availability Management|
|Purpose & Objectives of ITSCM|
|Business Impact Analysis|
|Purpose & Objectives of ISM|
|Scope of ISM|
|Information Security Policy|
|Purpose of Supplier Management|
|Objectives of Supplier Management|
|Basic Concepts of Supplier Management|
|Purpose & Objectives of Design Coordination|
|Scope of Design Coordination|
|Skills Framework for Information Age (SFIA)|
|Scope & Value to Business of Service Transition|
|Purpose & Objectives of Service Transition|
|Purpose & Objectives of Change Management|
|Scope & Basic Concepts of Change Management|
|Interfaces within Service Management|
|Change Models, Remediation Planning, Cab & ECAB|
|Change Advisory Board|
|Change Management Activities|
|Purpose & Objectives of SACM|
|Scope of SACM|
|CMS & DML|
|CMDB & Configuration Baseline|
|Purpose & Objectives of Knowledge Management|
|Scope & Basic Concepts of Knowledge Management|
|Purpose & Objectives of Release & Deployment Management|
|Scope of Release & Deployment Management|
|Release Unit & Release Policy|
|Purpose & Objectives of Transition Planning & Support|
|Scope of Transition Planning & Support|
|Purpose & Objectives of Service Operation|
|Scope of Service Operation|
|Value of Service Operation|
|Communication in Service Operation|
|Purpose, Objectives & Scope of Event Management|
|Basic Concepts of Event Management|
|Purpose of Incident Management|
|Scope & Objectives of Incident Management|
|Basic Concepts of Incident Management|
|Interfaces with Incident Management|
|Purpose & Objectives of Request Fulfillment|
|Purpose & Objectives of Problem Management|
|Incident Versus Problems|
|Basic Concepts of Problem Management|
|Problem Management Process|
|Interfaces with Problem Management|
|Purpose & Objectives of Access Management|
|Scope of Access Management|
|Service Desk Function|
|Objectives of Service Desk Function|
|Local Service Desk|
|Centralized Service Desk|
|Virtual Service Desk|
|Follow the Sun|
|Objectives of Technical Management Function|
|Application Management Function|
|Objectives of Application Management Function|
|IT Operations Management Functions|
|Continual Service Improvement|
|Purpose of CSI|
|Objectives & Scope of CSI|
|Value of CSI|
|The Deming Cycle|
|Business Questions for CSI|
|Basic Concepts of CSI|
|CSFs and KPIs|
|The Seven-step Improvement Process|
|Integration PDCA Cycle & 7 Step Improvement Process|
|Purpose, Objectives & Scope Of The 7-step Improvement Process|
|Process Practitioner & Service Owner|
|Competence, Skills & Training|